Virtual items and subscriptions

For adults (18+) These terms are part of Yapp’s Terms of Service. They cover gems, Looks, power-ups, rewards and the Yapp Plus and Pro subscriptions.

For teens (13-17) These terms are part of Yapp’s Terms of Service. They cover gems, Looks, power-ups and rewards.

1. What you can buy

Gem packs: Everyone
Looks (banners, avatar decorations, card borders, sets): Everyone, with gems
Boost, Flash Requests, extra chat requests: Everyone, with gems
For adults (18+) Super Chat and event promotion: Adults, with gems
For adults (18+) Yapp Plus and Pro: Adults only

For adults (18+) Current prices are shown in the Shop, the Looks store and the Yapp Plus and Pro page before you buy.

For teens (13-17) Current prices are shown in the Shop and the Looks store before you buy.

2. Who sells to you

Purchases in the Yapp app are made through the Apple App Store or Google Play. Apple or Google takes your payment, applies tax, issues your receipt and handles refunds under its own terms. Prices are in your store’s currency (US dollars or British pounds) and include any tax the store charges.

If something you paid for doesn’t arrive, tell us through Help and contact. We’ll fix it, or help you get a refund.

3. Gems

Gems are Yapp’s in-app currency. You can buy gem packs, or earn gems for free (section 6).

When you get gems, we give you a limited, personal, non-transferable license to use them in Yapp for the items Yapp offers. Gems are not money, have no cash value, and are not your property.
You can’t exchange gems for money or anything outside Yapp, and you can’t give, sell, trade or transfer them to anyone else.
Gems don’t expire while your account exists.
When you spend gems, we use free gems first, then gems you paid for.
The price of an item in gems is shown before you confirm. We may change future gem prices, but we never reduce the gems already in your balance.
The displayed cash equivalent uses the current smallest local Gem pack. Pack prices and bonuses appear before purchase, and item previews show their cash equivalent.

4. Items you get with gems

Boost: about one hour of extra visibility in your Discover scope. It never skips safety checks, and Boosts don’t stack.
Flash Request: one fixed opener sent to up to 100 eligible people in your age group, after you preview and confirm. Two batches a day. People can opt out of receiving them.
Extra chat requests: 10 more for the day, which end at local midnight.
For adults (18+) Super Chat (adults): one request pinned above others.
For adults (18+) Event promotion (adults): 24 hours with a “Promoted” label.
Looks: cosmetic items shown on your profile and in chats. They stay in your account while Yapp offers Looks. A full set price includes credit for pieces you already own.

If an item doesn’t work because of a problem on our side, we return the gems automatically or deliver the item again.

Items that are used up, like a Boost or extra chat requests, can’t be returned once they’ve started.

For adults (18+) 5. Yapp Plus and Pro (adults only)

Yapp Plus and Pro are subscriptions for adults. Teens can’t buy them. The Yapp Plus and Pro page shows what each plan includes and what it doesn’t.

Plans

Weekly, monthly and yearly plans renew automatically.
A one-day pass gives 24 hours of benefits and doesn’t renew.

Before you buy, we show the price, how often you’ll be charged, that it renews automatically, and how to cancel.

Renewal and cancellation

Your plan renews at the end of each period at the price shown when you bought it, unless you cancel at least 24 hours before the period ends. Your store charges you within the 24 hours before renewal.
Cancel at any time in your App Store or Google Play subscription settings. The Yapp Plus and Pro page has a link straight there. Deleting the app or your account doesn’t cancel a store subscription.
After you cancel, you keep your benefits until the end of the period you paid for.
Before a yearly plan renews, we remind you. If we raise a plan’s price, we tell you at least 30 days before it applies to you, and your store asks you to agree where the law or its rules require.

What happens to Plus or Pro benefits

If your subscription ends, you keep your account, friends, chats and anything you bought with gems. Benefits that need a plan stop at the end of the period you paid for.

6. Free gems and rewards

Daily rewards: 5, 10, 15, 20, 25, 30 and 50 gems over 7 days in a row (155 in all). Missing a day starts the ladder again. Teens in Connecticut and Colorado: off until you turn it on.
Invites: 50 gems for the first eligible friend who joins each day, up to 5 days a week. Adults also get 30 minutes of Boost.
Levels: one-time cosmetic rewards. Levels can’t be bought.

Free gems and rewards have no cash value. We may change future rewards. We may remove rewards that were earned by breaking the rules, for example with fake accounts.

7. Refunds

Everyone

Refunds for purchases made through Apple or Google are handled by them:

Apple: reportaproblem.apple.com
Google Play: play.google.com/store/account/orderhistory

Except where the law or the store’s rules give you a refund, purchases are final. For a purchase issue, use Help and contact or the store’s support options.

If a refund is approved, we remove the refunded gems from your balance. If you’ve already spent them, your balance goes to zero, never below, and you keep what you bought. We may limit purchases on accounts that repeatedly request refunds for items they have used.

If you live in the UK, once Yapp opens there

Your 14-day cancellation rights under UK law apply to the purchase you made through Apple or Google, and you use them with the store (links above). If the store refuses a refund the law gives you, tell us and we’ll help, including by restoring gems.
Gems, Looks and other digital items are delivered at once at your request, and you acknowledge before your first purchase that the 14-day right to cancel ends once they’re delivered.
For adults (18+) A one-day pass starts at once at your request, so the 14-day right to cancel ends when it starts.
Faulty items: if a digital item or service isn’t as described, isn’t of satisfactory quality, or isn’t provided with reasonable care and skill, you are entitled to a repair, a replacement, or a price reduction or refund. These rights apply in addition to anything else on this page.
If we close your account for a breach that isn’t serious (serious means child safety, threats, fraud or scams), we refund unused paid gems.

8. Teens and purchases

Teens can buy gems and items with the same prices, caps and confirmations as everyone else. We never prompt teens to buy: teens only see prices when they open the Shop themselves.
Where the law requires a parent’s permission for a teen to buy, the app store’s family controls ask the parent. Parents can also turn on purchase approval (Ask to Buy on Apple, Family Link on Google) at any time.
A teen or a linked parent can set a monthly spending limit in Yapp. Lowering it applies at once; raising it applies after 24 hours.
If a teen made a purchase without permission, a parent can ask Apple or Google for a refund, and we will help.
Nothing here takes away a minor’s rights under the law.

9. If your account ends or Yapp closes

For adults (18+) If you delete your account, your gems, items and rewards are deleted with it. Cancel any subscription in your store settings first.
For teens (13-17) If you delete your account, your gems, items and rewards are deleted with it.
For adults (18+) If we close your account because you broke the Terms of Service or Community Guidelines, you lose your gems and items, and we don’t refund subscription time already paid, except where the law requires. Cancel your store subscription so you aren’t charged again; we’ll remind you.
For teens (13-17) If we close your account because you broke the Terms of Service or Community Guidelines, you lose your gems and items, except where the law requires otherwise.
For adults (18+) If we close your account when you haven’t broken our rules, or we stop offering an item or plan you paid for, we refund the value of your unused paid gems and the unused part of your subscription, or give you a fair replacement.
For teens (13-17) If we close your account when you haven’t broken our rules, or we stop offering an item you paid for, we refund the value of your unused paid gems, or give you a fair replacement.
For adults (18+) If we close Yapp, we tell you at least 60 days before, stop selling gems and plans, and refund unused paid gems and subscription time.
For teens (13-17) If we close Yapp, we tell you at least 60 days before, stop selling gems, and refund unused paid gems.

10. Restoring purchases

For adults (18+) Looks and subscriptions are linked to your Yapp account and come back when you sign in on a new device. If something is missing, use Restore purchases in the Shop or on the Yapp Plus and Pro page.

For teens (13-17) Looks are linked to your Yapp account and come back when you sign in on a new device. If something is missing, use Restore purchases in the Shop.

11. Contact

Questions about a purchase: Settings > Help and contact > A payment, or support@joinyapp.app.

The short version