Intimate image removal

Who can ask

• The person shown in the image.
• Someone acting for them, such as a parent or guardian of a minor, a lawyer, or another person they’ve authorized.

How to ask

• Without a Yapp account: use the removal form linked from this page. It works on any device.
• In the Yapp app: choose the removal link on a Report form, or open Safety Center > Remove an intimate image. Help and contact also links to the form.
• By email: safety@joinyapp.app, with “Intimate image removal” in the subject.

What to include

Your request needs four things. The form asks for each one.

1. Your signature: type your full name. If you’re acting for someone else, type your name and say who you’re acting for.
2. Where the image is: a Yapp link, the username of the account that posted it and where it was shared, or a description that’s good enough for us to find it. The more you give us, the faster we can act.
3. A short statement that you believe in good faith the image was shared without the consent of the person shown, and that what you’ve told us is true to the best of your knowledge.
4. How to reach you: an email address or phone number, so we can tell you what happened.

We don’t ask you to send us the intimate image itself.

What happens next

• We send you a reference number straight away.
• We review your request and remove the image as soon as possible, and within 48 hours. If the person shown is under 18, we also report it to NCMEC in the US or the National Crime Agency in the UK.
• We make a hash (a digital fingerprint, not a copy you can see) of the image, and use it to remove identical copies on Yapp and block them from being uploaded again.
• We take action against the account that posted it, up to a ban.
• We tell you what we did. If we can’t act because we couldn’t find the image or the request was incomplete, we tell you what we need.

We don’t tell the person who posted the image who asked for it to be removed, unless the law requires it.

Getting images removed everywhere

These free services create a hash on your own device, so the image never leaves it, and share the hash with participating apps and websites:

• Under 18, or the image was taken when you were under 18: Take It Down (takeitdown.ncmec.org) from NCMEC in the US, or Report Remove (childline.org.uk) from Childline and the Internet Watch Foundation in the UK.
• 18 or over: StopNCII (stopncii.org).

If your content was removed and you think it was a mistake

If we removed something you posted and you believe it wasn’t an intimate image shared without consent, you can appeal from the removal notice. A different person reviews your appeal. Images of minors are never restored.

False requests

Please only make a request if you believe it’s true. Knowingly making a false request to get someone’s content removed breaks our rules and may be against the law.

Help and support

• US: Cyber Civil Rights Initiative crisis helpline, 844-878-2274 (cybercivilrights.org).
• UK: Revenge Porn Helpline, 0345 6000 459 (revengepornhelpline.org.uk).
• If you’re being threatened or asked for money: don’t pay and don’t send anything more. Save the messages, report and block, and contact the police (call 911 in the US or 999 in the UK in an emergency).

About this process

We provide this process under the US TAKE IT DOWN Act and, once Yapp opens in the UK, the UK Online Safety Act. We may remove content reported under this process in good faith even if it later turns out to be lawful; the law protects us when we do. It is separate from, and does not limit, any other way to report content to us or to the police.

Contact: Latency LLC, [Address], safety@joinyapp.app.