The short version
- Video calls are recorded for safety and kept for 30 days.
- A video call stays recorded when the cameras are off, because it is still a video call.
- Voice calls aren’t recorded.
- Only our safety team can open a recording, and only on a report, a safety flag or legal process.
Yapp records video calls to keep people safe. This notice explains what is recorded, who can see it and how long it is kept. The Privacy Policy has the rest.
Contents
Before your first video call
You agree to recording once, in the app, before your first video call. A video call starts only when everyone on it has agreed and the app has confirmed that recording works. While it records, the call screen shows it, and a spoken notice, “This call is recorded for safety”, plays at the start and for anyone who joins late.
For adults (18+) Everyone in a Pod has to agree before they can join a Pod call.
For teens (13-17) For teens, our safety systems also scan frames from the recording for content that could hurt you. Where a parent’s agreement is needed for your account, it covers recording too.
What is recorded
- Video calls: sound and picture from everyone on the call. Turning your camera off stops your picture, but the call is still recorded.
- Voice-only calls (Voice call in a chat’s Call menu): nothing. Voice calls aren’t recorded.
Who can open a recording
Nobody watches calls live. A recording is opened only by our trained safety team, when someone reports the call, when our safety systems flag it, or when the law requires it. Every opening is logged. A recording you report is kept with the report.
How long we keep it
Recordings are deleted after 30 days, unless they are part of a report, a safety flag, a legal hold or a child-safety report the law requires us to preserve.
Questions
Ask us in Settings > Help and contact, or at privacy@joinyapp.app.